Tech Support – Urban Rabbit

Great Platforms Deserve Great Upkeep

Every website or app you build is an investment. And, like any smart investment, it needs care. Our support services combine technical maintenance with strategic enhancements, ensuring your digital assets stay fast, secure and ready for what’s next.

From real-time monitoring to experience optimization, we take care of what powers your digital presence, so you can focus on running your business.

A Partner That Stays With You Beyond Launch

Your digital presence doesn’t end with development, it evolves with your business.

At Urban Rabbit, support isn’t an afterthought; it’s an ongoing partnership built on reliability and attention to detail.

We continuously monitor, maintain and refine your systems so they remain fast, secure and relevant in a changing digital environment.

As your audience grows, we adapt your platforms to handle new demands. Whether that means optimizing performance, integrating new tools or improving usability.

Our role is to anticipate issues before they appear and identify opportunities before you ask for them.

From infrastructure health to customer experience, we stay connected to your goals long after launch, ensuring your digital foundation keeps getting stronger over time.

INNOVATING THE FUTURE OF CREATIVITY

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CRAFTING ICONIC BRANDS THAT STAND OUT

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Comprehensive Support for Every Corner of Your Digital Ecosystem

Every platform we build is designed to last. But, technology evolves, and so should your systems. Urban Rabbit’s support services are built around that philosophy. We offer specialized assistance across all our core verticals: Technology, Design, Apps, Web, Software, E-Commerce and Branding, ensuring your digital ecosystem remains secure, high-performing and aligned with your business goals. Whether it’s optimizing a backend, modernizing a user interface or improving conversion across your online store, our team ensures that every component of your digital presence continues to deliver measurable value long after launch.

App Support

App Maintenance & Version Updates

Every app needs care as it grows. We monitor, update and refine your app so it stays compatible with the latest platforms and user needs. From minor fixes to major version rollouts, we make sure your app feels fresh, reliable and ready for what’s next, always.

OS Compatibility & Performance Optimization

With every OS update comes new possibilities and new challenges. We fine-tune your app to match evolving environments, ensuring smooth performance and lightning-fast response on every device your users hold close.

Crash Monitoring & Issue Resolution

Even the best apps can stumble. What matters is how quickly they recover. Our monitoring systems catch issues before your users notice them, keeping your app stable, dependable and a joy to use day after day.

API & Backend Synchronization

When your app and backend move in perfect sync, the experience feels effortless. We maintain that rhythm by managing integrations, improving response times and ensuring your app communicates seamlessly with every system behind the scenes.

Push Notification Setup & Management

Push notifications aren’t just alerts, they’re conversations. We help you create meaningful touchpoints through personalized, timely notifications that inform, engage and bring users back without feeling intrusive.

App Store Optimization (ASO)

A great app deserves to be discovered. We optimize your app store listings with thoughtful content, targeted keywords and visuals that connect with your audience by helping your app climb ranks and win hearts at first glance.

Software Support

Version Control & Code Refactoring

Every piece of code tells a story of how your business evolves. We revisit, refine and rewrite where needed, ensuring your software remains clean, efficient and easy to grow. The goal is simple: make your systems lighter, faster and stronger with every version.

Database Optimization & Management

Your data powers your decisions and deserves to move as fast as your business. We fine-tune databases for speed and reliability, reduce redundancies and strengthen structure. It’s not just about storing information; it’s about giving it the agility to perform when it matters most.

Bug Tracking &
Resolution

Even the best systems can falter and that’s the nature of technology. What sets you apart is how quickly you adapt. We monitor, detect and resolve issues before they impact operations, so your users experience nothing but seamless functionality, day after day.

Integration & API Management

Modern software rarely works alone, it lives in an ecosystem. We ensure every integration, every API connection and every data sync happens securely and without interruption. The result? A smooth, invisible flow between tools that makes your digital backbone feel unified and effortless.

Scalability &
Load Testing

As your business grows, your software should grow with you and not against you. We test performance under real-world conditions, identifying weak spots and strengthening your system to handle more traffic, more users and more opportunity without compromise.

System Documentation & Process Updates

Technology moves fast, and clarity keeps you in control. We maintain up-to-date documentation, process flow maps and system overviews so you always know how your software works and evolves. It’s knowledge, not just paperwork that is built to keep your team empowered and confident.

Website Support

Website Maintenance & Updates

A good website never stops growing, it evolves. We keep your site up to date with new content, design refinements and performance improvements so it always reflects who you are today, not who you were when it launched.

Security & SSL
Management

Trust is built on safety. We protect your website with layered securities like SSL renewals, malware prevention, and regular audits, ensuring every visit is secure, stable and worry-free for you and your customers.

Performance & Speed Optimization

Speed is the first impression. We fine-tune code, compress assets and streamline load times so your website feels fast, fluid and effortless to explore, no matter the device or network.

SEO & Technical
Audits

Visibility drives opportunity. We monitor your site’s technical health, resolve crawl issues and optimize meta structures, helping search engines and users alike find what truly matters: your story, your products, your value.

CMS & Content
Support

Managing your site shouldn’t be complicated. We assist with CMS updates, content uploads and structure changes, ensuring your website remains dynamic, relevant and easy to manage without disrupting design or performance.

Hosting & Uptime Monitoring

Your website should always be there when people need it. We handle hosting configurations, server updates and uptime tracking so your online presence stays live, stable and dependable around the clock.

E-Commerce Support

Product & Catalog Management

Your products deserve to be presented beautifully and managed effortlessly. We organize, update and optimize product catalogs, ensuring every detail, from images to pricing, feels consistent, accurate and ready to convert browsers into buyers.

Payment Gateway
Support

Smooth payments build instant trust. We maintain and monitor your payment gateways, ensuring transactions are secure, fast and friction-free because every successful checkout strengthens your customer’s confidence.

Order & Inventory Synchronization

Behind every great customer experience is invisible precision. We streamline order processing and inventory tracking across platforms, keeping stock data accurate and real-time so you never oversell, underserve or miss an opportunity.

Store Performance Optimization

Your store’s performance defines how customers perceive your brand. We fine-tune load speeds, compress assets and optimize responsiveness, making every page load feel instant and effortless, no matter how big your catalog grows.

Platform Migration & Upgrades

Growth often calls for a stronger foundation. We handle migrations and platform upgrades with care, preserving your data, SEO and store structure while giving you the flexibility and performance of a modern e-commerce ecosystem.

CRM & Logistics
Integration

Smart stores don’t just sell, they connect. We integrate CRMs, analytics tools and logistics systems to automate processes, improve tracking and help you understand your customers better with every order placed.

Technology Development Support

Code Maintenance & Version Upgrades

Technology doesn’t stand still, and neither should your systems. We maintain your codebase with version upgrades, framework updates and compatibility checks, keeping your platforms modern, efficient and secure without interrupting performance.

API Integration &
Monitoring

APIs are the invisible threads that keep systems connected. We monitor and manage every integration to ensure consistent communication, stable performance and smooth data exchange across your entire digital environment.

Server & Hosting Management

Behind every seamless experience is a strong server. We handle server configurations, load balancing and performance tracking so your systems stay fast, stable and ready to scale as your business grows.

Security & Compliance Audits

Security is trust and trust is everything. We conduct regular audits to safeguard your systems, ensure compliance and protect data at every layer. From access control to encryption, we make security feel effortless and complete.

System Performance Optimization

Speed, efficiency and consistency define user confidence. We fine-tune code execution, streamline backend processes and optimize resource usage so your systems run smoother, faster and stronger with every update.

Data Backup & Disaster Recovery

Preparedness is peace of mind. We implement automated backups, real-time monitoring and tested recovery plans to keep your data safe and your systems resilient. So even when the unexpected happens, your business doesn’t stop.

Technology Design Support

UX Audits & Usability Testing

User needs evolve, and great design evolves with them. We conduct in-depth usability reviews to uncover friction points, refine navigation and ensure that every interaction feels intuitive, natural and aligned with how people actually use your product.

UI Enhancement & Modernization

Design ages fast but timeless experiences don’t. We refresh your interfaces with subtle updates that preserve brand identity while embracing new trends, keeping your design modern, meaningful and delightful across devices.

Accessibility Compliance Reviews

Inclusive design isn’t an option, it’s a standard. We audit and adjust layouts, colors and navigation patterns to meet accessibility guidelines, ensuring that your digital experiences are usable and enjoyable for everyone.

Design System
Maintenance

Consistency builds confidence. We maintain and evolve your design systems, component libraries and brand tokens, keeping your product ecosystem visually unified, efficient to update and easy for your team to scale.

Interactive Prototype Updates

Ideas deserve to be experienced, not just imagined. We refine and rebuild interactive prototypes to match evolving requirements, allowing teams to visualize, test and align faster, before development even begins.

Component Library Management

Behind every seamless interface lies structure and precision. We organize and update your component libraries to ensure design and development work in harmony, reducing effort and maintaining pixel-perfect consistency across every screen.

Cross Platform Support

Analytics & Reporting
Setup

Data tells the story of your digital success. We set up analytics tools and dashboards that turn numbers into clarity, helping you see how users interact, where they engage most and how your platforms perform across every channel.

Marketing Automation & CRM Integration

Your business runs smoother when systems talk to each other. We connect your websites, apps and CRMs with intelligent automation resulting in synced leads, campaigns and data flows so every customer journey feels cohesive and effortless.

Maintenance Retainers & Support Plans

Peace of mind shouldn’t be optional. Our ongoing maintenance retainers keep your digital ecosystem updated, secure and optimized so you can focus on growth while we quietly handle everything behind the scenes.

Hosting & Infrastructure Management

Strong performance begins with strong infrastructure. We manage your hosting, cloud setup and server configurations to ensure speed, stability and uptime across all your digital platforms every minute of every day.

Training & Client Enablement

Empowered teams make better use of technology. We train your staff to manage systems confidently, from CMS updates to campaign tracking, ensuring your in-house team feels capable, independent and supported.

Digital Performance
Audits

True progress begins with awareness. We conduct regular performance audits to evaluate speed, SEO, accessibility and security, giving you clear insights and actionable steps to keep your digital presence sharp and future-ready.

Tailored Support for Every Digital Need

Let’s Keep Your Digital Systems Running at Their Best

From maintenance to optimization, from strategy to scalability, Urban Rabbit ensures your digital assets remain strong, secure and built for the future. We’ll help you maintain what you’ve built, enhance what you already have and prepare for what’s next.

Let’s Do It!